Refund policy

Return & Refund Policy

At JacketAge, we want every piece you receive to meet your expectations. If you need to return an item, our 15-day return policy gives you 15 days from the date of delivery to request a return.

Return Eligibility

To be eligible for a return, your item must be returned in its original condition. It must be unworn and unused, with all original tags attached and, where applicable, in its original packaging. Proof of purchase or your order details will also be required.

To initiate a return, please contact our customer care team at support@jacketage.com.

Approved returns should be sent to:

Flat 11, 144 Falkland Road
Harringay, London N8 0NP
United Kingdom

Once your return request has been approved, we will provide the necessary return shipping label and instructions. Please do not send an item back without receiving return authorization from us, as unauthorized returns may not be accepted.

Damaged, Defective, or Incorrect Items

We carefully inspect our products before dispatch. If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery. Our team will review the issue and work with you toward an appropriate resolution.

Non-Returnable Items

Certain products are not eligible for return, including personalized or specially customized items.

Sale items and gift cards are also non-refundable.

If you are unsure whether your item qualifies for a return, please contact us before sending it back.

Exchanges

If you would like a different item, size, or style, the simplest option is to return the original item, subject to our return conditions. Once your return has been approved, you can place a new order for the item you prefer.

European Union 14-Day Right of Withdrawal

For orders shipped to the European Union, you have the right to cancel or return your order within 14 days of receiving it, without providing a reason, subject to applicable consumer protection laws.

Returned merchandise must be in the same condition in which it was received, unworn and unused, with tags attached and in its original packaging where applicable. Proof of purchase will also be required.

Refunds

Once your return has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method within 10 business days. Please note that your bank or payment provider may require additional time to process and post the refund.

Original shipping charges are non-refundable. Where free shipping was provided, JacketAge may deduct the applicable shipping cost from the refund where permitted.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@jacketage.com.

Questions About Your Return?

Our customer care team is here to assist you. For any questions regarding returns, exchanges, or refunds, please contact us at support@jacketage.com.